MARTHA LOUISE WILLIAMS
EXPERIENCE
1983-current
SMALL SYSTEMS CONSULTANT
Bar Harbor, Maine. Computer consulting specializing in web site developmentapplication program training and personal computer support. Provides hardware and new installations support, transfer of personal data from old systems to new, wireless network installations.Application support include forms creation, spreadsheet analysis, desktop database development and maintenance, and automation of manual processes for small businesses.
1996-current
MDI ADULT EDUCATION INSTRUCTOR
Develop and provide instruction in computer application programs for the adult education program. Instruction ranges from introductory classes to advanced topics in MS Excel and MS Access.
2010 – PRESENT: WEB ANALYST, PART-TIME
Superior Docks and Welding, Ellsworth, Maine. Create and maintain web sites. Tasks require in-depth knowledge of html and graphics editing, search engine optimization, and web site management. Sample web sites: www.superiordocks.com and www.passengerboardingsystem.com.
2010 – PRESENT: TEACHING ASSISTANT, PART TIME
University of Maine, Augusta, Maine. Provide grading assistance to the CIS Instructor for Introduction to Computer Science, Excel, Access and XML Programming.
2006-2009
HUMAN RESOURCES INFORMATION SYSTEMS SPECIALIST
Jackson Laboratory, Bar Harbor, Maine. Participates in human resources administration and projects focusing on the use of software to enhance the business process. Participates in defining new purposes for existing systems and in modifying existing systems to meet changing requirements. Research new technologies to solve business needs of organization. Participates in HR website design and content maintenance. Delivers end-user training and support services
2001-2006
INFORMATION TECHNOLOGY TRAINING SPECIALIST
Jackson Laboratory, Bar Harbor, Maine. Organized, developed, and promoted the computer applications training program, including classroom instruction, computer or web based training, and self-paced tutorials for a wide range of application programs for both the Macintosh and Windows operating systems. Maintained accurate training records. Worked one on one with end users to develop solutions such as desktop database or spreadsheet applications. Coordinated the use of the computer training resource by other departments. Acted as the subject matter expert for most desktop applications such as MS Office, Acrobat, and FileMaker Pro. Kept up to date on the latest technologies for maintaining a computer laboratory, web-based instruction and competency testing.
1998-2001
TECHNICAL SUPPORT SPECIALIST
Jackson Laboratory, Bar Harbor, Maine. Provided setup, installation, configuration and desktop support of Windows and Macintosh personal computers requiring a thorough knowledge of operating systems, network configurations, software installation procedures and strong troubleshooting skills for both hardware and software. Participated in the Helpdesk Call Center rotation. Documented standard operating procedures and maintained internal departmental web pages.
EDUCATION
University of Maine at Augusta, Augusta, Me.
Degree: B.S. Computer Information Systems
Louisiana State University, Baton Rouge, La.
Degree: B.S. in Microbiology
University of Georgia, Athens, Georgia
Degree: M.S. in Microbiology
Educational Highlights
Proficient in Adobe Captivate, MS Word, MS Excel, MS Access, MS PowerPoint, MS Project, MS Outlook, MS Visio, MS FrontPage, MS InfoPath, FileMaker Pro, Windows Operating Systems, Macintosh Operating Systems, HTMLand Dreamweaver, TCP/IP networking, familiar with Unix, Crystal Reports, Oracle Collaboration Suite, and Fireworks web graphics editing.
Certificates:
- Microsoft Certified Desktop Support Technician, 2009
- Visio, Level 1, New Horizons, 2006
- How to Design a Training Program, Rockhurst University, September, 2004
- Train the Trainer, ASTD Training Certificate Program, May 2004
- Project Management, Level Two, September 2002
- Project Management, February 2002
- MS2152 Implementing MS Windows 2000 Professional and Server, March 2002
- Oracle 9iAs Discoverer for End User, October 2001
- Crystal Report 8, Level 1, September 2001
- Macintosh Hardware Troubleshooting and Repair, January 1999
- AMA Business Systems and Analysis, 1988
Additional college credits:
- University of Maine:
- Pascal, IBM Assembler Language
- Introduction to Accounting, Accelerated, 2004
- Introduction to Economics, Macro and Micro, 2004
- Statistics, 2007
- Husson College: Basic Programming Language